The CLS Continuing Care Team

Brian Lee, CSP

Founder and Chief Executive Officer

One of North American's leading experts in the field of world-class Patient Satisfaction, and Employee Retention, Brian is a sought-after presenter in the healthcare industry (having presented in all 50 states of the US, 10 Canadian provinces).

His publications include Keep Your Nurses for Life, Satisfaction Guaranteed, and How to Satisfy Every Customer, Every Time. In addition, he as published more than 60 audio and video training programs, including "Essential Processes to Become the Healthcare Employer of Choice".

Clint Maun, CSP

President & Senior Partner, Maun-Lemke

Clint Maun is nationally recognized for his innovative expertise in healthcare consulting, speaking and research. He is one of a select few to receive the CSP designation of distinction, Certified Speaking Professional, from the National Speakers Association.

As co-founder of Maun-Lemke Speaking and Consulting, LLC, Clint has over 38 years experience in healthcare operations, management, leadership, quality enhancement and self-development programs. Clint’s acclaimed leadership process has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and innovative solutions are currently at work in thousands of organizations throughout the country.

Since 1984, Clint has concentrated on “changing the results of healthcare” and improving the “people business” of our profession. He consults and speaks on a diverse range of critical challenges facing healthcare, from revenue and marketing strategies to service excellence, as well as optimizing employee effectiveness. Clint’s strength is optimizing organizational effectiveness with programs targeted to the 3 "C’s" of healthcare: Customers, Co-workers and Collaboration.

Dan Gray

President, Continuum Development Services

Dan Gray began his consulting practice in 1988 to provide senior services organizations with operational auditing, direct management services, and development of community-based services. In 2002, Mr. Gray established Continuum Development Services (CDS) and has worked with more than 100 providers across the country. He regularly provides his expertise on projects with the industry's leading accounting firms and is a past Board member of two of the largest provider associations serving seniors: American Association of Homes and Services for the Aged (AAHSA) and Catholic Health Association. He is a frequent speaker at industry conventions and forums such as AAHSA, Ziegler, and National Pace Association conferences.

In his long experience in the industry, he has conducted 100+ operating reviews, achieved turnaround of two retirement communities and a large nursing home, and provided technical experience to health systems and long-term care organizations to develop PACE (Program for All Inclusive Care for the Elderly) and Lifecare-at-Home programs.

Dennis Heck, FACHE

Vice President, Service Development

Dennis Heck's career includes 12 years as President and CEO of a large integrated health system serving northern Indiana and southern Michigan. He was responsible for leadership of a multiple facility system engaged in acute care, long term care, home care, primary physician medical care and the development of managed care products. This included 2500 fte's and a medical staff organization of more than 500 physicians.

More recently he was Vice President at Press Ganey – responsible for the development of strategic partnerships which enabled it to realize its goals related to growth and profitability.

Dennis is currently Vice President of Educational Services at Custom Learning Systems Group Ltd., where he serves as an educator and mentor to clients across the United States and Canada as they engage in the exclusive CLS cultural transformation process. An ACHE Fellow for 15 years, Dennis is also an associate faculty member at the Universities of Indiana and Notre Dame and teaches healthcare administration at graduate and undergraduate levels.

David Dworski, PhD

Implementation Specialist, Custom Learning Systems

David Dworski is a highly sought-after speaker and trainer whose dynamic and humorous approach to organizational change, interpersonal communication, and business skills has helped corporations and entrepreneurs achieve new productivity and success. A Yale graduate with a master's degree in clinical psychology, he is a keen student of individual and corporate behavior. His many years as a creative executive in the entertainment industry have given him a unique ability to design and deliver provocative, insightful, interactive keynote speeches and training seminars. His personal goal is to make the hospital workplace a less stressful and more humane environment. Working in healthcare, he believes, is as much about the search for daily meaning as the search for daily bread: it’s not a job, it’s a calling.

Michele Weston, CSP

Implementation Specialist, Custom Learning Systems

Michele is known as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes.

Michele founded Inspiring Solutions in 1991 and is located in Des Moines, IA. Each year, she inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes.

She is a sought-after speaker at numerous state and national professional organizations. She has provided leadership for the National Speakers Association and the American Society for Training & Development. As an organizational development specialist, she has the unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line staff.

Michael Bayer, MBA, CSP

Implementation Specialist, Custom Learning Systems

Michael, leads his clients through process changes that create results. Michael is the Vice President of Training and Educational Services for CLS-Winnipeg.

Roger Burgraff, PhD

Implementation Specialist, Custom Learning Systems

Roger Burgraff has a professional life mission to help people to communicate more effectively. He believes that most of what we do, we do in the context of a relationship, and that communication is the key to influencing others in a positive way.

Since 1988, Roger has been a professional public speaker and seminar leader. He combines a broad range of training and experience with his personal enthusiasm and sense of humor to present dynamic and informative programs. His materials and exercises are designed for practical "how-to" applications.

Roger's message is as sincere as it is practical. After one of Roger's seminars, workshops or speeches, attendees come away with great information and are excited to apply these communication influencing skills.

Stephanie Staples

Implementation Specialist, Custom Learning Systems

A nurse for 25 years, she has served in both acute and chronic facilities and in community health and in leadership roles. She brings unique insight and energy to her client engagements.